Terms & Conditions
Effective Date: 2026
Company: America’s Smart Homes & Businesses
Website: https://ashandb.com/
Phone: 346-222-5674
Email: info@ashandb.com
Welcome to America’s Smart Homes & Businesses (“ASHB,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, online service request forms, communications, smart monitoring services, membership plans, home comfort services, indoor air quality services, generator services, app-related features, and any products or services provided by ASHB, its affiliates, or authorized partner contractors.
By using our website, submitting a service request, enrolling in a membership plan, purchasing a service, approving an estimate, using our app, or communicating with us, you agree to these Terms.
Please read these Terms carefully. If you do not agree, do not use our website, submit service requests, enroll in plans, or purchase services from ASHB.
America’s Smart Homes & Businesses is a health-focused, technology-driven HVAC, AC, heating, generator, indoor air quality, duct, and home comfort company serving Texas through trusted local partner contractors.
We combine professional home comfort services with smart technology, including smart sensors, 24/7 remote monitoring, virtual diagnostics, proactive alerts, homeowner app features, and technician support to help detect issues early, support cleaner indoor air, reduce energy waste, and protect home comfort.
Our tagline is:
We Find the Problem Before You Feel the Problem.
Our services may include, but are not limited to:
Some services may be provided directly by ASHB, while others may be performed by authorized local partner contractors or affiliated service providers.
You may use our website only for lawful purposes. You agree not to:
All website content, including text, graphics, logos, images, service descriptions, offers, videos, layouts, and other materials, is owned by or licensed to ASHB and may not be copied, modified, distributed, or used without our written permission.
You may submit a service request online, by phone, through the app, or through another approved ASHB communication channel.
Submitting a service request does not guarantee immediate service, same-day availability, emergency dispatch, approval of service, fixed pricing, or acceptance of the job.
A service request becomes a confirmed appointment only when ASHB or an authorized partner contractor accepts, schedules, and confirms the appointment.
We may contact you regarding your request by phone, text message, email, app notification, or other communication method you provide.
Customers submitting service requests are responsible for providing accurate contact information, service address, system information, access instructions, and details about the service issue.
ASHB serves customers in Texas through trusted local partner contractors and affiliated service providers.
Service availability may vary based on:
ASHB may decline, reschedule, or refer service requests outside of available coverage areas or service capabilities.
Services may be performed by ASHB, its affiliates, authorized partner contractors, member contractors, or local operating brands.
The specific contractor listed on your estimate, invoice, work order, appointment confirmation, or service documentation may be responsible for some or all of the following:
ASHB may provide centralized support, technology, monitoring services, customer communication, membership administration, app access, billing support, or brand-level coordination.
Any estimate, quote, proposal, advertised price, or online pricing is based on the information available at the time and may change based on actual property conditions, system condition, accessibility, equipment requirements, code requirements, permits, customer-selected upgrades, or additional work discovered during inspection or service.
Pricing may vary based on:
Unless otherwise stated in writing, estimates do not include unforeseen repairs, hidden conditions, code upgrades, permit fees, special-order parts, utility changes, electrical upgrades, gas line modifications, structural modifications, or third-party work.
Any material change in scope or price may require customer approval before additional work is performed.
Diagnostic fees, trip charges, service call fees, inspection fees, emergency fees, after-hours fees, holiday fees, or other fees may apply depending on the service requested, customer location, membership status, and technician availability.
Members may receive reduced diagnostic fees or other member pricing where applicable. Reduced diagnostic fees, discounts, and member pricing are available only to active members in good standing and may vary by service, location, or partner contractor.
Diagnostic fees may be separate from repair, replacement, installation, or maintenance charges unless otherwise stated in writing.
Payment is due according to the estimate, invoice, service agreement, membership enrollment terms, financing agreement, or payment schedule provided to you.
By providing a payment method, you authorize ASHB, its affiliates, partner contractors, or payment processors to charge your payment method for approved services, recurring membership charges, deposits, balances, cancellation fees, equipment, parts, taxes, fees, and other amounts owed.
You are responsible for keeping your payment information current.
If payment fails, is declined, reversed, disputed, or not received when due, ASHB may:
Financing may be offered through third-party financing providers where available.
Approval is not guaranteed. Financing terms, rates, fees, payment amounts, credit approval, and repayment obligations are determined by the financing provider.
Unless otherwise stated in writing, ASHB is not the lender. You remain responsible for all payment obligations under any financing agreement you sign.
Financing notifications may be sent by ASHB or its financing partners when applicable.
ASHB offers Smart Maintenance Membership Plans designed to protect home comfort through smart sensors, 24/7 remote monitoring, proactive alerts, virtual diagnostics, and planned maintenance.
Membership benefits may include, depending on plan:
Membership benefits are subject to plan type, service area, technician availability, system compatibility, payment status, and these Terms.
The Silver Smart Plan is designed for homeowners who want remote peace of mind without routine in-person technician visits.
Price: $19.95/month per system or $239.40/year per system.
The Silver Smart Plan includes:
The Gold Smart Plan is designed for homeowners who prefer hands-on care and in-person technician visits.
Price: $29.95/month per system or $359.40/year per system.
The Gold Smart Plan includes:
All Smart Maintenance Membership Plans require a minimum 12-month commitment.
Membership subscriptions automatically renew unless canceled by the customer according to these Terms.
By enrolling in a recurring membership plan, you authorize ASHB or its payment processor to charge your selected payment method at the stated billing interval until the plan is canceled according to these Terms.
To cancel your membership, contact ASHB at:
Phone: 346-222-5674
Email: info@ashandb.com
Cancellation requests must include your name, service address, contact information, and membership details.
If you cancel before completing the 12-month minimum term, you are responsible for a $175 early cancellation fee.
Cancellation stops future recurring charges after cancellation is processed, except for amounts already owed, unpaid balances, early cancellation fees, completed services, equipment charges, or other nonrefundable amounts.
ASHB may cancel, suspend, or modify membership benefits if payment is not received, sensors are removed or damaged, service access is denied, the property is outside the service area, the system is incompatible, or the customer violates these Terms.
ASHB may offer a Total Air Reset Plan for qualifying systems.
Price: $149/month for 24 months, or $3,497 paid in full.
The paid-in-full option may be presented as the best value.
Unless otherwise stated in writing, the Total Air Reset Plan applies per system and includes remote monitoring.
The Total Air Reset Plan may include the following over a 24-month period:
The general visit structure is:
Year 1:
Visit 1: Total Air Reset heavy visit
Visit 2: Light visit, including filter swap and quick check
Year 2:
Visit 3: Coil check and filters
Visit 4: Light filter visit
Filters are not included unless specifically stated in writing. Filter changing labor may be included, but the filters themselves may be billed separately if ASHB purchases or provides them.
The Total Air Reset Plan may be subject to qualification, system condition, accessibility, service area, payment approval, technician availability, and equipment compatibility.
ASHB’s smart technology may include comfort sensors, filter sensors, water sensors, app dashboard features, system performance insights, breakdown risk indicators, filter tracking, water and freeze alerts, scheduling, live support, educational content, and remote monitoring.
Smart monitoring, AI diagnostics, app insights, virtual inspections, alerts, and reports are designed to help identify potential system issues early. However, they do not guarantee that every issue will be detected, that every alert will be accurate, or that breakdowns, leaks, water damage, freeze events, equipment failure, indoor air quality concerns, power interruptions, or energy waste will always be prevented.
App access, alerts, live chat, sensor readings, and remote monitoring may depend on:
24/7 monitoring does not necessarily mean 24/7 live technician dispatch unless specifically stated in writing.
ASHB may update, modify, suspend, replace, or discontinue app features, sensor features, monitoring tools, reports, or alerts at any time.
Smart sensors and installation may be included with eligible membership plans.
Unless otherwise stated in writing, smart sensors may remain the property of ASHB, its affiliates, vendors, or authorized service providers.
Sensors may be activated, deactivated, serviced, replaced, or removed by ASHB or its authorized representatives.
Customers agree not to tamper with, move, damage, disable, remove, sell, transfer, or misuse smart sensors or monitoring equipment.
If sensors are damaged, removed, not returned when required, or made inaccessible, the customer may be responsible for replacement, repair, service, or equipment charges.
Sensors may require proper placement, power, connectivity, Wi-Fi access, and customer cooperation to function as intended.
ASHB’s services are designed to be proactive, data-driven, and preventive where possible.
However, ASHB does not guarantee that monitoring, maintenance, tune-ups, sensors, app alerts, virtual diagnostics, reports, inspections, filter tracking, water alerts, freeze alerts, or technician visits will prevent all breakdowns, repairs, failures, leaks, water damage, property damage, power outages, system interruptions, indoor air quality issues, or emergency service needs.
Mechanical systems, HVAC equipment, generators, ducts, filters, sensors, electrical components, plumbing-related components, and smart devices may fail or require service even when maintained and monitored.
ASHB provides indoor air quality services that may include HEPA filtration, duct cleaning, duct replacement, dryer vent cleaning, air purification, humidity-related recommendations, coil cleaning, filter tracking, and related services.
These services are designed to help support cleaner indoor air and healthier home comfort conditions.
However, ASHB does not diagnose, treat, cure, or prevent medical conditions. ASHB does not guarantee the elimination of all contaminants, allergens, dust, mold, bacteria, viruses, odors, pollutants, smoke, volatile organic compounds, or airborne particles.
Indoor air quality results may vary based on:
Customers with medical concerns should consult a qualified healthcare professional.
ASHB may provide a Certified Healthy Home™ Program, personalized Scorecards, technician evaluations, system performance reports, and recommendations intended to help customers understand their home comfort system, indoor air quality considerations, maintenance needs, replacement needs, and efficiency opportunities.
A Scorecard, certification, report, badge, or technician recommendation is informational and based on available observations, system data, technician findings, and program criteria at the time of review.
The Certified Healthy Home™ badge does not guarantee future system performance, perfect indoor air quality, absence of contaminants, absence of mold, medical safety, code compliance, structural condition, property value, insurance eligibility, or prevention of future problems.
The Certified Healthy Home™ Program is not a substitute for a full home inspection, medical evaluation, environmental inspection, mold clearance test, engineering inspection, code inspection, insurance inspection, or manufacturer certification.
Certification criteria, badges, reports, and Scorecards may change over time.
ASHB may provide whole-home generator installation, repair, maintenance, monitoring-related support, and service.
Generator performance depends on equipment condition, fuel supply, load demand, proper installation, manufacturer specifications, maintenance, electrical conditions, gas supply, transfer switch operation, utility conditions, and other factors.
ASHB does not guarantee uninterrupted power during every outage.
Generator services may require permits, inspections, electrical work, gas work, utility coordination, HOA approval, site preparation, concrete pads, trenching, meter upgrades, or code-related changes. These items may result in additional charges unless specifically included in writing.
Customers are responsible for ensuring access, fuel availability, and ongoing maintenance unless otherwise stated in writing.
ASHB may provide HVAC, air conditioning, heating, repair, replacement, maintenance, tune-up, installation, and system performance services.
System performance may vary based on:
ASHB does not guarantee that maintenance or repairs will extend the life of a system for any specific period or prevent all future repairs.
ASHB may provide duct cleaning, duct replacement, and dryer vent cleaning.
These services are subject to accessibility, duct condition, layout, contamination level, system design, and safety considerations.
ASHB is not responsible for pre-existing duct damage, inaccessible ducts, hidden contamination, pest damage, microbial growth, asbestos, structural issues, or improper prior installation.
Duct cleaning, duct replacement, and dryer vent cleaning may help improve airflow, cleanliness, and system performance, but they do not guarantee removal of all contaminants or prevention of all future dust, odor, moisture, airflow, fire, or air quality issues.
ASHB may install or service whole-home HEPA filtration systems and related indoor air quality equipment.
Filter performance depends on system compatibility, airflow, correct installation, regular replacement, home conditions, and proper maintenance.
Unless specifically stated in writing, filters are not included in all plans or services. Filter tracking, filter change labor, discounted filter ordering, or filter recommendations may be available depending on the plan or service.
ASHB does not guarantee that any filter or filtration system will remove all airborne particles, allergens, pollutants, smoke, odors, mold, bacteria, viruses, or contaminants.
ASHB may provide corrosion-resistant coatings, coil cleaning, coil coating, and related add-on services.
These services may help protect certain components under certain conditions, but they do not guarantee prevention of all corrosion, wear, equipment failure, environmental damage, or future repair needs.
Results may vary based on equipment condition, location, environmental exposure, maintenance, manufacturer compatibility, and application conditions.
Customers are responsible for:
ASHB is not responsible for problems caused by customer misuse, neglect, lack of access, failure to respond to alerts, disabled notifications, poor Wi-Fi, power interruptions, blocked vents, dirty filters, unauthorized repairs, third-party work, or failure to maintain equipment.
Appointments are subject to technician availability, location, weather, parts availability, workload, emergency volume, safety conditions, and service type.
Priority scheduling for members means members receive preferred scheduling treatment when available. It does not guarantee same-day service, immediate dispatch, emergency response, or a specific arrival time.
ASHB may reschedule, delay, or cancel appointments due to weather, safety concerns, emergencies, technician availability, parts delays, road conditions, utility issues, or other circumstances.
If a customer misses an appointment, fails to provide access, fails to provide a required adult representative, or cancels without sufficient notice, ASHB may charge a missed appointment, trip, or rescheduling fee where allowed.
Some membership plans may include no emergency after-hours or holiday rates.
Unless otherwise stated in writing, this benefit means eligible active members may not be charged premium after-hours or holiday rate increases for covered service calls.
This does not necessarily waive diagnostic fees, trip charges, repair charges, labor charges, equipment charges, parts charges, permit fees, taxes, emergency materials, third-party charges, or other costs.
Emergency, after-hours, and holiday service availability is not guaranteed and may depend on location, technician availability, safety conditions, weather, parts availability, and service capacity.
Discounts, promotional offers, member pricing, reduced diagnostic fees, add-on discounts, duct cleaning discounts, corrosion-resistant coating discounts, and other offers are subject to availability, active membership status, service area, equipment condition, and current pricing.
Offers may expire, change, or be discontinued at any time unless otherwise stated in writing.
Promotions may not be combined with other discounts or offers unless specifically stated.
Equipment, parts, filters, sensors, generators, HVAC systems, IAQ products, and other materials are subject to availability.
ASHB may recommend alternative equipment, parts, or solutions if originally quoted items are unavailable, discontinued, delayed, incompatible, unsafe, or not suitable for the property.
Any material change in price or scope may require customer approval.
Special-order equipment, custom parts, installed equipment, and completed services may be nonrefundable unless otherwise required by law or stated in writing.
Some services may require permits, inspections, utility coordination, code upgrades, electrical work, gas work, structural modifications, or other compliance-related work.
Unless specifically included in the written estimate, permits, inspection fees, code upgrades, utility requirements, electrical upgrades, gas line changes, structural modifications, or additional work required by inspectors may result in additional charges.
Work requiring a license will be performed by appropriately licensed personnel or contractors where required by law.
ASHB is not responsible for pre-existing, hidden, latent, unknown, or concealed conditions, including but not limited to:
If hidden or unsafe conditions are discovered, additional work and charges may be required. ASHB may refuse or stop work if conditions are unsafe.
ASHB may refuse, suspend, or stop work for safety, legal, operational, or practical reasons, including:
Manufacturer warranties are provided by the manufacturer, not ASHB, unless otherwise stated in writing.
Labor warranties, service warranties, parts warranties, workmanship warranties, or maintenance warranties, if any, will be stated in the applicable estimate, invoice, service agreement, membership agreement, or warranty documentation.
Warranty coverage may be void or limited by:
ASHB does not provide any warranty unless specifically stated in writing.
Completed services are generally nonrefundable unless otherwise required by law or stated in a written warranty.
Diagnostic fees, trip charges, completed labor, installed equipment, installed parts, special-order items, custom equipment, permit fees, third-party charges, and completed maintenance services may be nonrefundable.
Membership payments, prepaid services, Total Air Reset Plan payments, deposits, or other plan payments are subject to the cancellation, minimum term, and refund terms stated in the applicable plan or agreement.
Refund requests must be submitted to ASHB using the contact information in these Terms.
Certain consumer transactions may be subject to cancellation rights under applicable law, including transactions signed at a customer’s home or away from a regular place of business.
Where required by law, ASHB or the applicable service provider will provide a cancellation notice or other legally required disclosures.
Nothing in these Terms is intended to limit any cancellation rights that cannot legally be waived.
ASHB technicians, contractors, or service representatives may take photos, videos, readings, screenshots, sensor data, measurements, notes, or other documentation related to equipment, work areas, system condition, installation, service findings, before-and-after conditions, warranties, diagnostics, quality control, training, or proof of work.
ASHB will use reasonable care when documenting service areas and will not intentionally publish identifiable private areas of your home for marketing purposes without permission.
ASHB may collect and use information necessary to provide website access, service requests, scheduling, billing, smart monitoring, app access, alerts, customer support, membership administration, diagnostics, service history, and related services.
This may include:
ASHB may share information with affiliates, authorized partner contractors, payment processors, financing providers, technology vendors, app providers, monitoring providers, customer support platforms, and other service providers as needed to provide services.
ASHB uses reasonable safeguards to protect customer information. However, no website, app, internet-connected device, sensor, network, communication method, or data storage system can be guaranteed to be 100% secure or uninterrupted.
For more information, please review ASHB’s Privacy Policy, if separately provided.
By opting into SMS, customers agree to receive text messages from America’s Smart Homes & Businesses.
Messages may include appointment reminders, technician arrival notifications, customer support communications, financing notifications, and promotional offers only if the customer has opted in to receive promotional messages.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Transactional messages may relate to service requests, appointments, technician arrivals, support, monitoring alerts, billing, financing, membership updates, or active customer service matters.
Promotional messages may include offers, discounts, seasonal reminders, membership promotions, service recommendations, or other marketing communications, but only where the customer has provided the required consent.
You are responsible for providing an accurate mobile number and for notifying ASHB if your number changes.
ASHB is not responsible for delayed or undelivered text messages caused by carrier issues, device settings, network availability, incorrect phone numbers, or other circumstances outside ASHB’s control.
By submitting your contact information, requesting service, enrolling in a plan, purchasing a service, or using the app, you agree that ASHB, its affiliates, partner contractors, or service providers may contact you regarding your account, service requests, appointments, billing, membership, monitoring, support, financing, and related matters.
Communications may occur by phone, text message, email, app notification, live chat, or other available channels.
You may opt out of promotional communications where required by law. Opting out of promotional communications may not stop transactional or service-related messages necessary to provide active services, appointments, billing, monitoring, or account support.
ASHB services, monitoring, filter tracking, system recommendations, maintenance, high-efficiency equipment, and indoor air quality solutions may help reduce energy waste or support more efficient system performance.
However, ASHB does not guarantee lower utility bills or specific energy savings.
Energy usage and costs depend on many factors, including system condition, equipment age, home size, insulation, duct condition, weather, thermostat settings, occupant behavior, utility rates, maintenance history, and equipment selection.
To the maximum extent allowed by law, ASHB, its affiliates, owners, employees, contractors, partner contractors, vendors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or loss-of-use damages.
This includes, but is not limited to:
To the maximum extent allowed by law, ASHB’s total liability for any claim will not exceed the amount paid by the customer for the specific service giving rise to the claim.
Some jurisdictions may not allow certain limitations, so some limitations may not apply.
ASHB provides home comfort, HVAC, generator, indoor air quality, monitoring, maintenance, and related services.
ASHB does not provide medical advice, environmental testing certification, engineering opinions, insurance advice, legal advice, or real estate inspection services unless specifically stated in writing by a qualified professional.
Any reports, Scorecards, alerts, diagnostics, recommendations, or technician findings are provided for home comfort, maintenance, service, and informational purposes only.
If ASHB agrees to install, inspect, connect, or service customer-supplied equipment, parts, filters, thermostats, generators, sensors, IAQ products, or other materials, ASHB is not responsible for defects, missing parts, compatibility issues, warranty claims, performance issues, safety issues, or failures related to customer-supplied items.
ASHB may refuse to install or service customer-supplied equipment if it is incompatible, unsafe, incomplete, damaged, noncompliant, or unsuitable.
ASHB may update, modify, replace, suspend, or discontinue services, membership features, app features, monitoring tools, pricing, benefits, offers, discounts, or these Terms from time to time.
Updated Terms may be posted on our website or provided through another communication method.
Changes will apply as stated in the updated Terms. Continued use of the website, app, monitoring, membership, or services after updates are posted or provided means you accept the updated Terms.
Material changes to recurring membership terms may be communicated as required by applicable law.
ASHB is not responsible for delay, nonperformance, service interruption, missed appointments, product delays, parts delays, monitoring interruptions, app outages, or other failures caused by events outside its reasonable control, including:
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any dispute will be handled in accordance with applicable law and any written agreement between the customer and ASHB or the applicable service provider.
These Terms, together with any applicable estimate, invoice, service agreement, membership agreement, financing agreement, privacy policy, SMS consent, warranty document, or written addendum, make up the agreement between you and ASHB regarding the applicable services.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific service or transaction.
For questions about these Terms, service requests, memberships, cancellations, billing, SMS communications, or support, contact:
America’s Smart Homes & Businesses
Website: https://ashandb.com/
Phone: 346-222-5674
Email: info@ashandb.com
You may also contact the local partner contractor listed on your estimate, invoice, appointment confirmation, or service documentation.
These Terms are intended to provide general terms for ASHB’s website, services, memberships, monitoring, app features, communications, and customer relationships.
ASHB may update these Terms as services, membership plans, technology, legal requirements, or business operations change.
Customers should review these Terms before purchasing services, enrolling in plans, using smart monitoring, or submitting service requests.
