Effective Date: July 2026
Company: America’s Smart Homes & Businesses
Website: https://ashandb.com/
Phone: 346-222-5674
Email: info@ashandb.com
America’s Smart Homes & Businesses (“ASHB,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request service, use our homeowner app or smart monitoring services, communicate with us, enroll in a membership plan, purchase services, or interact with ASHB and our trusted local partner contractors.
ASHB provides HVAC, air conditioning, heating, generator, indoor air quality, duct cleaning, duct replacement, dryer vent cleaning, smart maintenance, smart monitoring, and related home comfort services. Our technology may include smart sensors, 24/7 monitoring, AI-powered diagnostics, proactive alerts, virtual maintenance reports, customer support tools, technician communications, and app-based system insights.
By using our website, app, services, forms, communications, or smart monitoring tools, you agree to the practices described in this Privacy Policy.
We may collect personal information directly from you, automatically through our website or app, through smart monitoring tools, from our partner contractors, and from service providers that help us operate our business.
We may collect:
Because we provide home comfort, HVAC, generator, and indoor air quality services, we may collect information related to your home or business systems, including:
If you use ASHB smart monitoring, the homeowner app, or a membership plan that includes monitoring, we may collect system and sensor information such as:
This information helps us provide proactive care, identify potential system issues earlier, send alerts, support technician diagnostics, generate maintenance reports, and help protect home comfort and system performance.
When you visit our website, use our app, click ads, complete forms, or interact with digital communications, we may collect:
When you purchase services, enroll in a plan, order filters, or pay invoices, payment information may be processed by third-party payment processors. We do not intend to store full credit card numbers unless expressly disclosed or required for a specific payment function.
We may use personal information to:
ASHB may use AI-powered tools and monitoring technology to help identify system performance issues, abnormal usage patterns, airflow concerns, leak risks, filter needs, breakdown risk indicators, and other home comfort insights. These tools are designed to support home comfort and system diagnostics. They are not medical tools and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
ASHB is a health-focused home comfort company, and some customers may choose to share information about allergies, respiratory concerns, air quality concerns, mold concerns, humidity issues, or other household comfort and wellness concerns.
We use this information only to better understand your service needs, recommend appropriate home comfort or indoor air quality solutions, and provide customer support. ASHB does not provide medical advice, medical diagnosis, or medical treatment. Any health-related information you choose to share should not replace guidance from a licensed healthcare provider.
We do not knowingly collect sensitive health diagnosis information unless you voluntarily provide it. If you provide sensitive information, we will handle it according to this Privacy Policy and applicable law.
We may share information with trusted parties when necessary to provide services, operate our business, or comply with law.
ASHB works with trusted local partner contractors across Texas. We may share your information with partner contractors, technicians, dispatch teams, or service providers so they can:
We may share information with vendors and service providers that help us operate our business, such as:
These parties may use information only as needed to provide services to ASHB or as otherwise permitted by law.
We may disclose information when we believe it is necessary to:
We do not sell personal information in the traditional sense of exchanging customer information for money.
We do not sell, rent, or share customers’ mobile phone numbers or SMS consent with third parties or affiliates for marketing purposes.
We may use advertising, analytics, cookies, pixels, or similar technologies that may be considered “sharing” or “targeted advertising” under some privacy laws. Where required, you may opt out of certain targeted advertising or sale/sharing activities by contacting us or using available cookie, browser, or platform controls.
We do not sell sensitive personal information.
Customers may receive text messages from America’s Smart Homes & Businesses.
Messages may include appointment confirmations, reminders, technician arrival updates, customer service communications, financing updates when applicable, and promotional messages if the customer has opted in.
Message frequency varies.
Message and data rates may apply.
Customers can reply STOP to opt out.
Customers can reply HELP for assistance.
We do not sell, rent, or share customers’ mobile phone numbers or SMS consent with third parties or affiliates for marketing purposes.
Opting out of promotional text messages may not prevent us from sending important non-promotional service-related messages, such as appointment confirmations, technician arrival updates, account notices, safety alerts, or transaction-related communications where permitted by law.
We may send emails related to service requests, appointments, memberships, monitoring alerts, maintenance reports, invoices, customer support, educational content, and promotional offers.
You may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us at info@ashandb.com.
Even if you unsubscribe from promotional emails, we may still send non-promotional emails related to service appointments, account activity, billing, safety alerts, smart monitoring, membership obligations, or other transactional matters.
Our website, app, emails, and digital advertising may use cookies, pixels, tags, SDKs, analytics tools, and similar technologies to:
You may be able to manage cookies through your browser settings, device settings, app permissions, or privacy tools provided by advertising platforms.
Some browsers offer “Do Not Track” signals. Because there is not a single industry standard for responding to these signals, our website may not respond to all Do Not Track signals. We will honor legally required opt-out preference signals where applicable and technically feasible.
If you use the ASHB homeowner app or related smart monitoring tools, we may collect and process information needed to operate the app, provide system insights, send alerts, track filters, manage scheduling, support live technician chat, display maintenance information, and provide customer education.
If your app account allows account creation, you may request deletion of your account and related personal information by contacting us at info@ashandb.com or 346-222-5674. Certain information may be retained when necessary for legal, billing, warranty, service history, security, fraud prevention, tax, accounting, or legitimate business purposes.
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
When information is no longer needed, we may delete, anonymize, aggregate, or securely retain it as required by law or legitimate business needs.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.
However, no website, app, data transmission, monitoring system, or storage system can be guaranteed to be 100% secure. You are responsible for keeping your account login credentials secure and notifying us if you believe your account or information has been compromised.
Depending on where you live and applicable law, you may have the right to:
To exercise a privacy right, contact us at:
Email: info@ashandb.com
Phone: 346-222-5674
Website: https://ashandb.com/
We may need to verify your identity before completing a request. We will respond to privacy requests within the timeframe required by applicable law. If we deny your request, you may appeal by replying to our decision email or contacting us again with the subject line “Privacy Appeal.”
We will not unlawfully discriminate against you for exercising privacy rights.
If you are a Texas resident and applicable law grants you privacy rights, you may request to access, correct, delete, or obtain a copy of your personal data. You may also opt out of targeted advertising, sale of personal data, or certain profiling activities where applicable.
You may submit a request by contacting us at info@ashandb.com or 346-222-5674.
If we deny your request, you may appeal our decision by contacting us with the subject line “Texas Privacy Appeal.” If your appeal is denied, you may contact the Texas Attorney General.
Our services are intended for homeowners, business owners, property owners, tenants, and adult customers. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at info@ashandb.com so we can review and take appropriate action.
If financing is available or requested, we may share information with financing providers or payment partners to help process applications, payment options, approvals, or account updates. Financing providers may have their own privacy policies and terms.
Our website, app, payment links, scheduling tools, advertising platforms, or third-party features may link to websites or services we do not control. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before providing information to them.
We may use deidentified, anonymized, or aggregated information for business, analytics, technology improvement, system performance insights, service planning, and reporting.
This information is not intended to identify you personally. We do not attempt to reidentify deidentified information except as permitted by law.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. If changes are material, we may provide additional notice through our website, app, email, or other appropriate method.
Your continued use of our website, app, smart monitoring tools, communications, or services after an updated Privacy Policy is posted means you accept the updated policy.
If you have questions about this Privacy Policy, your personal information, SMS communications, or your privacy choices, please contact us:
America’s Smart Homes & Businesses
Website: https://ashandb.com/
Phone: 346-222-5674
Email: info@ashandb.com
America’s Smart Homes & Businesses
Smarter Homes. Healthier Families.
“We Find the Problem Before You Feel the Problem.”
